Podcast
Conversations with founders and operators about the problems that follow growth: delegation, hiring, client onboarding, AI adoption, selling a business and founder dependency. Hosted by Kieran Browning. Several guests are past clients, talking about what changed in their own words.
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With Reza Shobeyri, Rezztown Studios · 13 October 2026 · 26 min
Reza Shobeyri runs Rezztown Studios, a creative agency. He cut his services down to one clear offer, turned his standards into processes his editors could follow, and went from relying on referrals to closing six deals from his own campaigns in a month.
With Jimmy Rose, Content Snare · 24 September 2026 · 28 min
Jimmy Rose founded Content Snare, a tool agencies use to collect content and information from clients. We cover why clients don't send what you need after the sale, how that stalls projects and pulls founders back in, and how structured onboarding sets expectations early.
With Yota Trom, AI change coach · 14 August 2026 · 35 min
Yota Trom spent 15 years in tech, from software engineer to senior leader, and now coaches leaders through AI change. She explains why rollouts stall on fear and poor communication rather than the tools, and why everyone now has to get better at managing work.
With Mads Singers, management consultant · 9 July 2026 · 32 min
Mads Singers is a management consultant who has worked with over 800 clients on people management. He explains why the first few hires usually help, why management matters far more after four or five staff, and the difference between delegating tasks and delegating ownership.
With Andy Allaway, Empire Flippers · 15 June 2026 · 20 min
Andy Allaway is CEO of Empire Flippers, a marketplace for buying and selling online businesses. He explains why profitable businesses still fail to sell: the first thing buyers ask is what happens when the owner steps out, and messy books are the other big one.
With Michael Colman, Local Health Marketing · 24 March 2026 · 30 min
Michael Colman founded Local Health Marketing, a Melbourne agency with a team of five. He explains why project management, not SOPs or tools, was his real bottleneck, how an assistant took over client communication, and why a clear niche makes operations easier.
With Elysia Raphael, NYX Social · 19 March 2026 · 24 min
Elysia Raphael runs NYX Social, an agency that delivers through contractors. She explains why contractor models fall over when everything lives in people's heads, and how clear SOPs, briefs and approvals let the agency own the standard instead of relying on individual contractors.
With Jason Snider, Main Street Financial and Peoplewise · 9 March 2026 · 26 min
Jason Snider owns Main Street Financial and Peoplewise, which provide bookkeeping, Profit First and fractional CFO services with a remote team of 25 to 30 in the Philippines. He explains how he handed day-to-day operations to a COO by adding responsibility gradually.
With Huyen Truong, Online Marketing For Doctors · 26 February 2026 · 29 min
Huyen Truong of Online Marketing For Doctors, a Sydney agency serving medical professionals, covers the systems that keep an agency stable as it grows, starting with account management and onboarding, and why an outside operations hire cost them over $100,000.
With Jennifer Grojean, Baloo Living · 20 February 2026 · 25 min
Jennifer Grojean was Director of Operations at Baloo Living, which makes and sells weighted blankets. She explains how she stepped away for two months in the busy fourth quarter: screen-recording her work, using Asana and SOPs, and accepting that 80% competence is often enough.
With Geoff Main, Passionberry Marketing · 16 February 2026 · 44 min
Geoff Main runs Passionberry Marketing, a Sydney agency that also provides fractional CMOs. He explains how six core staff plus a large freelancer network keep payroll flexible, why offering too many services costs you, and how clear boundaries and expectations protect profit.
With Paul Evans, Toro Digital · 3 February 2026 · 25 min
Paul Evans runs the digital marketing agency Toro Digital and Pillar Scroll. He explains how he cut his internal meetings by about 90% by replacing them with sharper briefs, better use of AI and simple systems, so the team could move without constant alignment calls.
With Esther Jacobs, author and speaker · 26 January 2026 · 31 min
Esther Jacobs is a Dutch author of 30 books and a speaker who helps entrepreneurs turn their story into a book. A creative who dislikes systems, she explains how a little structure in the right places gave her more focus without making the business bureaucratic.
Related: What is founder dependency? · Operations Manager, Director of Operations or fractional COO?
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